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Rafael Konrath Damaceno

Engineering leader · Distributed systems, Kafka, reliability and developer productivity

Seattle area, Washingtonrafaelkdamaceno@gmail.comlinkedin.com/in/rafaelkdgithub.com/kdpa-llc

Profile

Engineering leader with 20+ years in software and 8+ years managing teams at Amazon and Meta. I led three AWS Health teams (20 engineers), two through engineering managers, hired about two dozen engineers and supported 10+ promotions. Today I lead the Amazon MSK team that owns data plane workflows and observability agents on hundreds of thousands of Kafka brokers, and I owned MSK's three-team ZooKeeper-to-KRaft migration.

Strengths: distributed systems and Kafka · highly available AWS architecture (active-active, multi-region) · reliability and incident reviews · observability · CI/CD and DORA metrics · multi-team leadership and hiring · AI agent harnesses

Stack: Java, Rust, TypeScript and Node.js, Python · Kafka (Amazon MSK, ZooKeeper, KRaft) · AWS DynamoDB, Lambda, S3, EC2, API Gateway, Route 53, CloudWatch, CDK · earlier C#, C++, Delphi, ABAP

Experience

Amazon · Software Development Manager, Seattle

Jul 2022 – present

Amazon MSK · One team, 10 engineers

Aug 2025 – present
  • Owned the in-place ZooKeeper-to-KRaft migration program, with about 12 engineers across three teams. It launched in August 2026: customers move an MSK cluster on Kafka 3.9 to KRaft in one online upgrade. Kafka 4.x supports only KRaft.
  • Set the program's test strategy, acceptance criteria and regression bars. Reviewed designs and code, and fixed bugs.
  • Reduced silent failures in the observability agents by making monitoring part of the team's Definition of Done.
  • Cut the time from merged code to the first production region, using failure data to decide which dependency failures should block a release.

Amazon Pay · One team, 10 engineers

Aug 2024 – Aug 2025
  • Moved our releases to full continuous delivery in 2025 and removed manual release work. Deployments went from monthly to more than four a week, a 16x increase, tracked with DORA metrics.
  • Built and launched subscription bundling: merchants sell their own subscriptions packaged with Amazon.com products, sold by the merchant or by another seller.

AWS Health · Three teams, 20 engineers, two through engineering managers

Jul 2022 – Aug 2024
  • Shaped all three roadmaps with product managers and the two engineering managers, splitting capacity across new features, operational improvements, maintenance and resilience.
  • The teams built resource-level impact notifications in the AWS Health Dashboard. They reach customers in under five minutes and cut resource discovery time by about 30 minutes per incident.
  • Built a real-time view of AWS service health as customers experience it, designed by working backwards from the customer, so internal teams could see impact at a glance.
  • The incubation team's proof of concept let AWS executives scale outreach to their counterparts at affected customers during major service events.

Across Amazon assignments

  • Wrote annual plans (OP1 and OP2) with team goals and headcount, and interviewed 100+ candidates.
  • Developed engineers and engineering managers along their career tracks through mentoring, coaching and purpose-driven goals, leading to 10+ promotions.
  • Wrote root-cause analyses (COEs) of technical failures.

Meta · Software Engineering Manager, London

Dec 2020 – May 2022

I started on Instagram commerce for small businesses, then built and led two avatar teams with user research, data science, design and 3D art partners.

  • Avatar sticker rendering: cut rendering time and storage costs while balancing CPU and GPU load, through hot and cold caching, lazy and dynamic rendering, and job sequencing.
  • Avatar creation for mobile and VR: used user research and A/B experiments with data science to raise user satisfaction and how well people identified with their avatars.
  • Instagram: built and launched opt-in automatic translation of buyer-seller messages in Europe, so small businesses and their customers could each write in their own language.

Amazon Web Services · AWS Kumo, Cape Town

Jul 2017 – Nov 2020

Software Development Manager (Jun 2018 – Nov 2020), managing two teams · Software Development Engineer (Jul 2017 – Jun 2018)

Kumo builds the systems AWS Support runs on. I joined as an engineer on the case backend, which serves the public AWS Support API, and then managed two teams.

  • Proposed the active-active, multi-region architecture for the case backend. With it and Lean continuous improvement, my teams raised availability from 99.99% to 99.999%.
  • Cut unplanned urgent alarms for the AWS Support API from dozens a week to about two a month, by removing recurring causes found through five-whys analysis.
  • Delivered a new case management console from concept to launch in 12 months with Scrum, and moved 1,000+ support engineers onto it.

SAP · São Leopoldo, Brazil

Oct 2010 – Jul 2017

Software Developer, Product Owner, Scrum Master and Agile Coach

I worked on SAP's ERP and HR (HCM) products for Brazil, Latin America and the U.S., including Affordable Care Act reporting, moving between building, owning and coaching.

  • Product Owner. Led oil, gas and mining localization for Brazil (IS-Oil and IS-Mining), defining requirements with the largest Brazilian companies in those sectors.
  • Scrum Master. Sped up delivery of Brazilian regulatory changes, bug fixes and support tickets for the sales, distribution and inventory modules (SD and MM).
  • Developer and architect. Designed SAP's new solution for Brazilian tax credits on fixed assets (ICMS CIAP), with fully automated regression tests and exploratory testing.
  • Agile coach. Trained 300+ engineers across Brazil and Germany in Lean software development, Scrum and test-driven development, including SAP's Agile Software Engineering program.
  • Co-inventor of the first granted patent to originate at SAP Labs Brazil, also known as SAP Labs Latin America.
SAP roles by period
Nov 2015 – Jul 2017
Scrum Master · North American healthcare compliance · ACA
Jun 2014 – Nov 2015
Software Developer · ASE coach and trainer · Brazilian tax reporting · TDF / CIAP
Jun 2013 – Jun 2014
Scrum Master · Brazilian tax reporting · TDF / CIAP
Apr 2012 – Jun 2013
Scrum Master · Lean mentor · ASE trainer · Financial localization for Latin America
Apr 2011 – Apr 2012
Product Owner · Brazilian oil, gas, and mining localization
Oct 2010 – Apr 2011
Software Developer · Globalization Services

Earlier engineering roles · Brazil

2003 – 2010

Embedded software and developer tools (compilers, debuggers and IDEs), plus C#, .NET and C++ systems for industrial automation, test automation and hardware integration. At Altus, helped build MasterTool, an IDE for programming industrial controllers, and moved it from C++ to C# and .NET; earlier wrote hardware acceptance-test software and RS-232 and Ethernet drivers. At Dell, profiled C# applications for performance.

Earlier roles by period, 2003–2010
Jan 2010 – Mar 2010
Astech Brasil (part-time, alongside Altus) · Software Consultant
Apr 2008 – Nov 2010
Altus Sistemas de Informatica · C# Developer
Nov 2007 – Apr 2008
Meta IT (no relation to Meta Platforms) · C# Developer
Apr 2007 – Aug 2007
Dell · C# Developer
Feb 2005 – Mar 2007
Altus Sistemas de Informatica · Software Developer
Mar 2004 – Jan 2005
Altus Sistemas de Informatica · Test Engineering Developer
Aug 2003 – Mar 2004
Cali — Softwares para Calibração · Software Engineer

AI engineering and open source

I specify requirements, review designs and code, and decide what ships. AI agents implement code and tests; automated checks and independent reviews send failures back for correction. I designed, built and maintain two open-source tools this way.

Public GitHub and npm counts as of November 7, 2026.

Education and credentials